Q1. About Account Login

A：Famkools recommends logging into your account for browsing and shopping to easily check your shopping bag, wishlist, and order information promptly. Simply add desired items to your shopping bag, input delivery and payment details, then proceed to submit and settle the order. Subsequently, Famkools will communicate order statuses and related information via email or text. If you have a Famkools account or wish to register, please click here.

Q2. About Authenticity Guarantee

A: All products sold by Famkools are genuine. Items purchased online are authentic and brand new; each item undergoes professional inspection before dispatching.

Q3. About After-sales Service

A: Famkools accepts return requests only for product quality issues. For exchanges or returns due to product quality concerns, customers can contact online customer service for assistance.

Q4. About Delivery Methods

A: All orders support express delivery, with certain items eligible for store pickup. Specifics will be shown at order confirmation.

Q5. About Shipping Addresses

A: You can set up shipping addresses in the personal center, including setting a default shipping address. If you've already set this up, the default shipping address will be automatically associated when placing an order.